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Frequently Asked Questions

PRODUCTS

Where are all your products - Columbus used to have 100’s of items!?

Due to a lifestyle change at the end of 2020, the product range has been refined. From February 2021 will be limited to a premium collection of core “Columbus Classics”. They are the products that predominantly hark back to the foundation of Columbus Imports in the early 80’s, and can be best categorised as:

•             Vintage & White Columbus Clams

•             Large & Medium seashells in bulk (aka ‘Promotional Bags’)

•             Raw Coconuts

•             Barnacle Clusters

•             Shell Packs

•             On-trend table décor

These items will be photographed and loaded for pre-sale in December 2020. 

They are being offered in strict box quantities, but because they are all classic best-sellers, there is no reason to not stock them!

 

ORDERING 

How do I gain access to your website & start ordering?

The safest and most efficient way to order is via our website.

If you are an existing account holder, simply log in with your access credentials.

If you have not created an account, you will need to complete the form here https://columbusimports.com.au/customer/account/create/  so that you can view pricing and place your orders.

If you prefer to order via email, then please send Charisse an email at contact@columbusimports.com.au and she will send you a lookbook & order form.

 

Can we order at Trade Fairs?

Columbus has exhibited at more than 120 trade fairs over the past four decades. We loved meeting customers new and old on the trade fair floor.

With the unparalleled global and domestic climate currently, coupled with uncertainty around customer buying patterns & behaviours, we are having a break from these shows to focus on our core range and website presence.

 

DESPATCH, LOGISTICS & PAYMENT

When will I receive my order?

Order despatch will occur on Mondays only from December 1, 2020. Orders will be packed on Fridays & weekends for Monday despatch. Just a small thing to keep in mind when planning & ordering.

 

Which carrier do you use?

We have an ongoing and successful relationship with Direct Freight Express for all interstate and local deliveries.

 

Can I collect my order?

Yes, you can collect your order from our new Brisbane warehouse.

We share a warehouse with one of Brisbane’s leading homewares/artworks & giftware importers. If you would like to collect your order, this must be mentioned when placing your order or please email Charisse on contact@columbusimports.com.au as soon as you place the order, so we can make the changes and share the pick up instructions with you.

 

How can I track my order?

You will be emailed your tracking number at the end of each despatch day. This can be used to track your delivery. If you need help, all you need to do is email Charisse on contact@columbusimports.com.au and provide her with your invoice number and she will respond with tracking advice/updates.

 

How much is freight going to cost?

We apply a 12% charge on top of your order value. This is regardless of what postcode we are despatching our amazing clams and natural products to.

 

Do you offer Dropshipping?

This is something that we are pushing ahead with in 2021, however only for a select list of items, which are detailed below:

  • Large 68cm Columbus Clam (in Vintage or White, when available)

  • Giant 77cm Columbus Clam (in Vintage or White, when available)

  • King 85cm Columbus Clam (in Vintage or White, when available)

When dropshipping, we require clear delivery instructions & we despatch without an invoice.

 

Do you offer International shipping?

Sending our goods, especially the Columbus Clams, often leads to a doubling (or more!) of the order value. Given the freight sensitivities, we’ll need to assess the order size and delivery country/city in some detail.

Please note we do not send any natural products (seashells, raw coconuts, barnacles etc) overseas due to inexperience with other country’s quarantine protocols. We will however consider Columbus Clams as they are made from polyresin.

Please email tobi@columbusimports.com.au if you would like to discuss a purchase from overseas.

 

How do I pay for my order?

We accept credit card payments (via the website) or payments via EFT.

You will find the bank account details on your invoice, but they are listed below as well.

Please ensure that you use your invoice number as a reference so we can match the payment to your order.

Bank: NAB

Account name: Columbus Imports Pty Ltd

BSB: 082057

A/C: 135539409


CUSTOMER SERVICE

Do you have a minimum order?

Our minimum order is just $200 excluding GST & excluding postage.

 

I have received damage stock - what shall I do?

We do everything we can to avoid damaged products. It is rare that our stock arrives damaged, but with so many factors beyond our control after it leaves the warehouse, sometimes this can happen.

Please take a photo of the damaged item/s and email Charisse on contact@columbusimports.com.au and include the images, as well as your company name, invoice number and a preference for how you would like the damaged items dealt with (ie credit, replaced stock, refund)

 

I have forgotten my login details or cannot access the website - can you help me?

Please email Charisse on contact@columbusimports.com.au and she will gladly reset your password, and email you back with the new access credentials.


My details have changed - can you update them?

If you have an online account, please log in and edit your details via the website.

Otherwise, please email Charisse on contact@columbusimports.com.au and she will gladly update our master customer list.

 

Do you have a showroom?

Not currently, but we hope our website does our stunning products justice.

 

Do you offer a trade discount for stylists and decorators?

We don't offer a discount, instead we treat you like all of our amazing wholesale customers: you can freely create and account and order online to secure wholesale pricing. Keep in mind that the minimum order value is still $200 excluding GST & excluding postage.

 

How can we speak to you?

Tobi is still contactable of course: despite embarking on a new role, I am always on mobile and email. For any standard queries, the delightful Charisse is on hand to help you via email on contact@columbusimports.com.au

But if you need me, I am here on 0409 919 749 and tobi@columbusimports.com.au